I would call that a CHEAP sofa. QR code, vCard. Customer Service. She did her best to multitask, but I was a bit turned off by it. Seriously? Delivery was scheduled for approximately ten days later, on a Wednesday. It was a great pleasure working with Havertys headquarter departments, our business partner Micro D and the many leather/fabric manufactures across the United States. I don't need your overpriced crap. Don't go. I don't even know how to start. Also , the delivery employees were on time and every professional! Some complaints with comfort and longevity reported. Overall, most customers have good things to say about the Havertys furniture options, but there were some disagreements about durability, delivery, and customer service in some instances. What this place should do, is have their employees who are preoccupied pass their clients onto someone else who isn't as busy, that way the client doesn't feel rushed and gets their full attention. RIPPED OFF!!!!!!!!!!! Too many phone calls and confusion over such a simple task of selling a piece of furniture. Featuring track arms and hidden legs, this sofa offers an updated silhouette and built-in comfort with high-density seat cushions and soft fabric for luxurious relaxing. Havertys can be found in 16 states across the south and central US. I've only had the sofa 4 months and the cushions are already starting to lose their shape. Every time the power foundation is used, the bed falls apart. At the end, I had to decide on buying something, and the way she handled it, it seemed like she was rushing me so she can go and handle her other business. Moving on to the next room to furnish, Havertys shoppers are often in search of bedroom sets, and Havertys delivers with beds, nightstands, dressers with mirrors, chests, bunk beds, and armoires. Rooms To Go and Havertys sell quality products and feature a range of choices and services to fit many lifestyles. Slumber Search is supported by readers. I went to Macy's instead. Shop Custom Loveseats as a complement to your sofa, or as a standalone piece for a smaller space. He kept telling me my only option was to pay cash because they weren't running any specials. They are sending a person out to change the legs to shorter ones. She really went above and beyond for us. Haverty Furniture Companies, Inc. After finishing installing the new piece, they ask if everything was good. THIS PLACE IS A SCAM! Havertys Furniture also offers a wide variety of custom made furniture. Very unhappy with this purchase. The driver actually showed us, took pics and within 5 minutes of their departure Customer service had called to resolve the issue. Haverty`s furniture is nice, but the 5 star rating is for the customer service. . I have a Wish List for future purchases at Haverty's! They took it back. Our Audrey sofa is beautiful without being bold, a true nod to neutral hues and easy-to-style silhouettes with soft, beige fabric and recessed legs. Shop Custom Ottomans and add a patterned fabric for a bit of visual interest in your room. Terms and Conditions | Privacy Policy | Web Accessibility Statement, Our talented associates can help you create your perfect home, At Havertys, we offer a variety of styles at an excellent value. Next stop is the Better Business Bureau. Copyright 2005-2022, Haverty Furniture Companies, Inc.All rights reserved. Yay! Within a month they were rusting. No one seems to care. Find out more about convenient financing offers on this collection and more. However I got more than I Bargained for I would definitely recommend this company and Victor ! We complained again and Havertys agreed on sending a new sofa and chair. But. This place is horrible. Before we left the store we asked and were told we did not need to sign any papers, the order would be canceled. We will be in again! My wife and I just purchased a new home looking for new bed room furniture. Do NOT buy from Havertys. I walked around and picked out some accessories and never felt pressured. Guess they thought we were blind. Now it will be 5 days and nothing offered for this HORRIFIC EXPERIENCE! Delivery often takes 2 months or more and after it arrived it was damaged. Contacts Hours Reviews (20) Related places Get directions Photos page . Custom Furniture Simulator. So we did report it in the time frame. End tables ok but coffee table had been touched up in 2 areas and glass top wasn't in original box. A "Oh Sorry" was about the extent of what we got. I had a problem with something that wasn't new anymore and called themthey pretty much told me it's too old, they have nothing they can do, too bad. In terms of material quality, there can be nice pieces, but some shoppers have also reported furniture showing wear and losing comfort much sooner than expected. Laisser un avis. Run. Endless Custom Options Choose from a range of fabrics and finishes to create a piece that's uniquely you. These tables don't come with a protective topcoat? There have been three sets of @Haverty's at my home(three days I was stuck waiting for them) each one immediately told me that the bed can't work with a power foundation. They may have the parts in within a few more weeks. Again, in store just fine, but when looking at spending $6,000 just for a couple seats we paused to think about it. On second delivery another one was damaged even though they were supposed to inspect it at warehouse. She was so unprofessional she was laughing on the phone. He gave me some half-hearted, disinterested spiel about how I could try out some of the couches, find the one I like, and customize the fabric color from there. A furniture store with quality merchandise in Wilmington (besides the very expensive one). The sales woman was super friendly and helpful. He disappeared and was no help when we wanted to buy an item. Havertys had exactly the one. I would not recommend ordering any custom furniture through Havertys. After visiting all of the stores and being disappointed for one reason or another, I ended up at Haverty's, figuring I would give them a try before making a final choice. And another bed, without the bedside table, not one piece of furniture was what we ordered. Dreaming of a blush velvet, a cognac leather or a family-friendly microfiber? I went to all the local stores more than once. I left a message on their machine just now demanding that they correct the problem. I took half a day off from work, skipped a meeting at school and postponed all assignments to receive the delivery. Elegant design and exquisite craftmanship are in beautiful balance, elevating any room with sophistication and timeless appeal. With the exception of one bed, no box spring, so couldn't use. Furniture delivered damaged several time. Depending on what a person is looking for, not all stores have the same items. We highly recommend seeing Mike . Chat with a Havertys expert to find the perfect mattress for you. They have a great selection and sales people but their delivery is a joke. Highly recommend! With a tradition stemming back to the first Atlanta store in 1885, Havertys's mission is to offer high quality furniture, priced fairly with high-end customer service to help shoppers find their next well-designed item for their home project. I was very pleased with my service and my purchase. Can you believe that!! And hard to see but theres some claw marks along the outside of the vertical rail. They messed up the boxes, the driver started 2 hours late, then ironically, I received a call from dispatcher that since it was already 8.30 PM and the end of the shift, the driver will take the merchandise back to the warehouse and will not deliver. Havertys Mahogany Wood, Leather & Metal Dining Set W Leaf & 4 Chairs Arden Ridge | eBay East West Furniture Norfolk Wood 5-Piece Dining Set With Mahogany NODU5C-MAH-W Sponsored $799.94 $1,326.95 Free shipping 5pc dinette kitchen dining set round drop-leaf table + 4 wood chairs in mahogany $539.00 Free shipping What a rip off!!!!! Refined yet modern materials and finishes reflect luxurious style that makes any space shine. Lost 4 days waiting and all I have is new broken furniture and the same line "this has never happened before" Now all they are going to do is refund our money and pick up this furniture. The plan was to just run in and out and see what we could find. 8/24/2020. I put my hand on the console and it falls back 6 inches?! Nope. Currently sold for $829.49, this product comes in seven colors and is available at Max and Lily. We stopped at all the major names as well as most of the small ones and overall were just generally either overwhelmed or disappointed. Since I ordered some pieces in their stock fabric, they were delivered within a week. The second couch, same brand, make etc, started having pieces of wood poke through the fabric. Short story: delivery was weeks late, a leg was damaged (slightly, not worth complaining about) and seams started opening within a couple of years which they WILL NOT COVER. I was directed to call their customer service to be told that they won't cover it or to view a sample plan which may or may not apply to my actual plan.I would rather spend my time advising others to avoid the disappointment that I have endured. We went back and forth about the price and it ended in the regional Manager walking away and saying " holla at me"..very disrespectful.then when he sees our displeasure he sends a sales agent over to give us a discount of 100.00..i appreciate the tiny gesture but the damage was already done. Too bad ~ the furniture was nice. It started to become misshapen within a few weeks. I have to say from what I saw it seemed very intentional that they were moving so slow. I went back to them and got a different couch. It took SIX visits to get it all done. When it final came in the day before delivery we got a phone call. But I found more divots within the next couple days and they refuse to do anything more except offer the name of a third-party repairman that wed have to pay for. STAY AWAY IF YOU LIKE YOUR MONEY! The last top shopper pick is Havertys's mattresses. Founded in 1885 in Atlanta, GA, the company originally sold its wares by horse and buggy as they spread into different states. The sofa however is beautiful and comfy! Coming in either white or brown, this choice is currently on sale for $1,029.99 at Max and Lily. Will stick with Gavigans in the future. Investor Relations. Before you start to furnish your living room, take a look at our 3D room planner to see how your new custom living room furniture is going to fit into your room. Receive a personal style analysis with furniture choices just for you. Living Room Dining Room Bedroom Patio INDOOR RUGS HOME DECOR The salesperson said "you could take a razor blade to it and they will replace it" Several years later and guess what, they didn't honor the claim. Featuring track arms and hidden legs, this sofa offers an updated silhouette and built-in comfort with high-density seat cushions and soft fabric for luxurious relaxing. which is better havertys vs ashley furniture. Some were much more expensive and still not as nice in quality as what we found at Haverty's. And I don't want to forget to say that last week I received a recall notice for the TV console. Never ever again I'd buy at their stores. 3. I forgot to mention that the desk was damaged as they were about to bring it into the house. We were greeted, but not accosted, and browsed the store a few minutes. I recommend you don't ever special order anything from Haverty's if you want to receive something like what you saw in the store or if you want a store that backs its product. I was willing to pay for comfort . These are just some examples of the quality of this place. etc. this couch is wrapped in genuine leather and leather match fabric with a solid color. Was promised by sales people that if it couldn't be fixed, they would give me a standard box spring and take back the power foundation. While there are many shoppers that have good things to say about their furniture, there are others that have had issues with delivery as well as concerns about the lastingness of some products. Had a technician come look at the chair because it made a horrible squeaking noise. It's been 18 days and despite the many emails assuring the refund was being processed, to date it has not. And the only reason this time is because the buttons popped off of the tufting on the sofa I bought from them the first time someone sat on it (the most expensive sofa I've ever purchased also). Although their prices were great Mello was a waste of our time. I ended up buying two nightstands (in cash) and he never shook my hand upon leaving, said thank you for purchasing; only mentioned if I was interested in buying the rest of the stuff to come back to him. THEY RAISE THE FURNITURE PRICE DURING THE HOLIDAY SEASON. 561. The furniture looks good but does not have the quality to last. This is one of the best times to be an online furniture and home decor shopper. Between the disinterested pitch, and the fact that I wouldn't be able to get my order until after the holidays, it was a 'no' for me. Some leather and fabric items may be eligible for additional warranties that last up to five years. The furniture selection was simplistic, bland, and a rather dull. Recently, I bought a sofa from Haverty's. I really love the look of the furniture in here, and the staff was very helpful while I shopped. DO NOT BUY FROM THIS RETAILER. This is completely joke of coverage. Our delivery was excellent! Designer 3D Room Planner, Havertys Furniture Cos. Founded in 1885, Havertys is an established furniture retailer located in 16 states throughout the southern and central US. It gives you tips and tricks you might not consider when you start selecting your custom furniture. Fast Forward to the delivery date. Our talented associates can help you design your perfect home. Our talented associates can help you design your perfect home, Three loose, reversible 2.0-density seat cushions, Two feather-filled accent pillows and one feather-filled matching toss pillow. Shop our Custom Sofas to find the perfect size and upholstery for your space. Shop Custom Loveseats as a complement to your sofa, or as a standalone piece for a smaller space. Havertys' average sale ticket, by comparison is about $2,200. Don't listen to the sales pitch. So we're done with Havertys. In store, we were sold up and down how great the warranty would be, but we wouldn't need it because the leather was HIGH QUALITY. More info. Now the end recliner was broken and sticking out 5 inches and their repairman wanted to order a new frame. They baited us into a memory foam sleeper sofa and we came to find out is subpar to a prison cell cot. When it comes to your own comfort, your own body is the only North Star. Once your design is complete, simply order your custom furniture online or you can send cart to store or bring a print-out of your piece to a Havertys furniture store near you. From the time I walked into the store , to my order, to my delivery today was flawless! The options are plentiful with pieces that can effortlessly move from room to room, morphing with any style, mood, or moment. I stopped by at 4:00 on Black Friday to purchase a sectional leather sofa. i found it at Haverty's and the price was fair. Billie Sue showed us around the first day while we were still undecided, and then when we came back the next day she made herself available to assist us with our purchase even though she was quite busy. You can do much better for the price of a Haverty sofa. The top grain leather upholstery is available in your choice . Havertys sales folks were great (Victor and Denise) but the delivery experience killed it. Ready to switch up your living room aesthetic? I purchased a large amount of executive office furniture (Whitlock II collection): 6 bookcases, executive desk, and file cabinet. If you use one of these and buy something, Slumber Search may make a small amount of money. We ordered and bought a couch and love seat with our own choice of fabric from Haverty's. We called, about two months after we noticed. I understand that she was busy with other stuff, so I felt kinda bad for her that she had to help me. Finally, an attempt to fix their mistake they promise a brand new couch. Lots of comments from family and friends on how beautiful it is. We have purchased furniture from Gavigans prior but this time they didnt have the bed we wanted.. Decided to go with Havertys. I would use caution. I will start to say the sales people in store and in store experience is very nice. Bye Felicia. I would highly recommend the store! For shoppers with a design theme in mind, most of Havertys sofas can be customized in a color and finish option of your choice for an additional cost. There was always something wrong & always got subpar response. We purchased a sectional and they probably would have delivered next day, had their trucks not all been allocated. how to stop randbetween from changing excel; how to charge iwalk link me 10000; which is better havertys vs ashley furniture Very happy with the results! COVID update: Havertys Furniture has updated their hours and services. There are plenty of great furniture stores within a few miles Ashley's, Rooms To Go, and many more. After ordering the furniture on Sunday, we were able to pick it up on Wed. Today they added about $2000 on to our remaining bill because it wasn't paid off in the 18 months' time. They screwed up two orders and both times the bed did not come and we ended up sleeping on the floor for days. Really impressed with their engagement at the store. The end of the lesson: 1. We bought multiple pieces- 2 sofas, end table, coffee table, and kitchen table with 4 chairs WITH the extended insurance/coverage that's offered. No pressure to buy. Now mind you I spent a considerable sum in furniture with them. True to Havertys fashion, a few of the dining room pieces (particularly the chairs), are also customizable for an additional price. She was very knowledgeable about the furniture we were interested in. Nate was fantastic and you should definitely ask for him. The protection plan is trash because nothing is covered. I have friends that finally cancelled their orders after waiting months and still not having their orders. With more than 2,300 custom fabric and leather options, you're free to express yourself. It is comfy. :| I am told they will issue a full refund, by the end of next week. I have very high standards! Purchased a $2000+ sofa that was delivered 11/14/16. With much of our custom upholstery, you can switch up the arm, leg or base style, change the seat depth, or add nailhead trim. Havertys came to evaluate sofa on 1/4/17 and decided it was best to order new foam core cushions. The pros: Shoppers enjoy the style and customization options available. Features The recliner is 62 inches long and 22.5 inches high when fully reclined to a 140-degree angle The recliner requires 15.5" of back clearance and 12" of front clearance to fully recline It is to the point where it is making my back ache. Furniture retail is still very much Omnichannel and requires both technological strategy and in-store interactions.