In his book Farini describes the ruins as[2]. I dont know if you have ever stayed at the Gaylord or Wolf Lodge? The rooms are fine. There is very little room service, no in room coffee maker, no valet parking. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. We can't thank Xian and the staff enough. What? The new Kalahari Round Rock offers 1.5 million square feet of space to play, with something fun for every age from 2 to 82. Please see our partners for more details. Just keep luggage in car and save the $250! 1. Last minute changes I guess. But for being a "family resort" Im disgusted. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Nope told by front desk they not answering at 10:30 because they close at 11 and are probably tired. Ice cream parlor and candy shop- $7 for 1/4lb of candy. I will look on their website! Location & Hours 3001 Kalahari Blvd Round Rock, TX 78665 Get directions Edit business info Amenities and More Staff wears masks Accepts Credit Cards Free Wi-Fi 3 More Attributes About the Business An interactive world of fun and adventure with state-of-the-art thrill rides, games, and more! Hotel is clean, rooms are clean. Cabana rentals very pricey during summer upwards of $400+ at water park. We cant hear all the kiddos running round above which is a win in our book. Group Sales General 512-651-1000, Press 3. Needless to say I will never go back. Over and over this was witnessed. 2. We had the 2 bedroom family suite. First issue, the line to check in was INSANE. We can't thank Xian and the staff enough. Kalahari Resorts & Conventions - Round Rock. Xian, went above and beyond to help locate it and return it to my son. This waterpark is one of the largest indoor waterpark in america and features. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being . It's only been open for 3 weeks and already this many issues! We are so grateful they took the extra time to look for the bear. Overall: Lots to do as a family! Thank you again for sharing your feedback. This is the largest indoor waterpark in America, all 223,000 square feet of it. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. We couldve just said nothing at breakfast and walked out after eating. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. The master was spacious and the bed was quite comfortable. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. The cocktails are everywhere and they start at $9 a drink and go up. 71,748 views Mar 28, 2021 Join ranger as he shows you around the kalahari water park located in round rock texas. The quality of prizes is elevated!!! Review tags are currently only available for English language reviews. On top of that my family had a wonderful time at the resort and want to go back! For Texas/Austin standards.take the time to run out to the local restaurants occasionally. Xian, went above and beyond to help locate it and return it to my son. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. Clement had found a geological curiosity, dating back 180 million years to the great upheaval accompanying the birth of the Drakensberg Mountains in South Africa.[3]. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Ok cool No biggie I love standing. No one knew. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. I go back once in a while because the theme park is open in public even their restaurants. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. 40 tickets to ride the roller coast, etc. ft. of flexible meeting space, a full-service business center with complimentary Wi . Seriously? Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. It's only been open for 3 weeks and already this many issues! Not the best job in keeping out noise from the corridor. All is not urban sprawl, however: the region is also known for its natural . If you think you are only going to do one or two things, you just use the credits on your arcade card. They have considered all things from babies to teenagers. $7 for a domestic beer. Hotel is clean, rooms are clean. Spent hours in there. Ok I dont carry change but I had a house key and managed to make it work. Larger mini fridge and microwave available. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. SO MUCH for littles to do! A very oily & not so tasty medium pizza at Sortinos was $26!! Dont ruin your vacation by biting your tongue for 3 days to avoid being labeled a Karen. First issue, the line to check in was INSANE. The gym is very well equipped. Definitely a place to be. August 10, 2022 Amy Smith 0. 2. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Overall: Lots to do as a family! Nope. Payments made by partners impact the order of prices displayed. The bed was made up with 2 top sheets in lieu of a duvet. Payments made by partners impact the order of prices displayed. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. Food: Resort food is meh and very expensive. I asked her why it was so much and she said it was due to the toppings. The spa is 4-star worthy. So if you are sensitive to that, be sure to ask for a room at the end. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. Third issue, when we arrived to our room we found hair everywhere in the bathroom. We had the 2 bedroom family suite. However, its cold, unfriendly. Nothing is Coca-Cola or fresh brewed tea (hard pass!). Xian, went above and beyond to help locate it and return it to my son. However, there is plenty to do for all ages. Activities: Waterpark is the only feature that comes with your stay. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Check in and Check out times at the Kalahari Resort. No outside food allowed. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. Buy my 74 yr old mother didn't need one in the end. She seemed confused at times and poorly trained to handle customers. Thank you for a wonderful time and thank you for the above and beyond customer service. Who is monitoring guest coming and going? It feels like its all about the bottomline. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. LOTS OF WALKING! Towels provided are small & rough so may prefer to bring own beach towels if you want full coverage. Our Kids Love Kalahari Round Rock. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. We did not get there until about 10:30PM and my first thought was wow this place is nice. If you have them at home, bring them. My favorite and my happy place in Roundrock TX! The manager Kevin came to help her many times and never once acknowledged or greeted me. November 29, . It's like a Vegas for kids. Yesterday half the slides were closed. Fine we will get room service! ), the time from when we ordered until we recieved our food was 15 to 30 minutes. Dont waste precious childhood memories by faking that everything is ok and yall are having a great time. No one wouldve noticed! Destroyed by earthquake, defaced by the blast, Weve watched it come to life, stayed up to date with the website etc. Check-out is at 11:00 am. The attraction was closed for 2-3 hours to sanitize it. Wave pool is fantastic. Just got back from Kalahari Round Rock. Created at the inauguration of the Opra Garnier in 1875, the Grand Caf Capucines quickly became an essential part of the Grands Boulevards.The establishment is a witness and actor of the incessant cultural activity of the Boulevard des Capucines.Rediscover the must-see brasserie in the Opera district, redecorated by the architects Toro&Liautard in 2019.Like the Grands Boulevards, the Grand . The staff is generally clueless, unfriendly and useless. Arcade is very cool but the games are lacking. Xian, went above and beyond to help locate it and return it to my son. We didnt make it an issue and just had fun. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). I am disabled so I figured I would just park in handicap. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? Or a $500 glass of wine? Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. Never saw anyone sanitizing these. 5. ok maybe they are environmentally conscious. Ok fine Ill go through front desk! Needless to say we skipped booking one. Kitsch, cheesy, cheap. We will do the big slides.Who cares that her friends we drove 3 hours to meet who are 2 years older than her are happily playing in the kid area. But we expected the service that goes with it. On a lone and desolate spot; Music Schedule for Hometown Holiday. But there is tons to do where you never have to leave if you don't want to. Im creative! 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